Lunya Reviews

Lunya was the worst gimmic I bought into $$$. Better off buying target silk Pjs!!

Horrible horrible horrible company. I ordered January 8, 2021 and after 3 weeks of my shipping status saying “in transit” I tried calling them. Nope. No company phone number. Sent an email and all they replied with was the same tracking number I received the day after I ordered.. that has been showing in transit fir 3 weeks. They could not have cared less. No offer to call the shipping company or offer a refund or much of anything except to say...”shipping is delayed due to Covid”. Ok. So I waited another 2 weeks...still nothing. Then...(thank goodness I paid with PayPal) I started a claim with them and they said Lunya had 30 days to respond. Lunya waited until day 29 to respond to my request for full refund and issued it. No apology, no explanation. BUYER BEWARE!!

I've made several online purchases, all with good luck. I'm a Canadian customer. My last purchase is a disaster, so far. They created a shipping label 10 days ago but haven't handed the package to DHL. Customer service initially responded telling me there isn't a problem and to come back to shop some more...I haven't been able to reach anyone in customer service for a week now. Terrible service. I will have to file a case with PayPal, unfortunately.

Do not order from this company. Terrible customer service. No phone number listed. Retail location in CA permanently closed. Unable to get a response on when my items will arrive and I was already fully charged for and have not received the items.

Excellent and friendly customer service when dealing with a refund. Above and beyond attention to detail to make sure it went though.

If I'd be paid for it, I'd write nice things about Lunya too. The truth is that I fell for these nice articles and gifted my wife a $250 PJ. Yes, that's the regular price. Then my wife made me face my stupidity. Not only it's more than 10 fold expensive than the realistic price tag, it's also not for a wife to sleep in it, but for a girl trying to impress her first date. Besides, it is not practical at all.
And my biggest pain point of all: it is not returnable.

Everything looks great on the website...because Lunya only uses very tall / thin models. In practice, the clothing is HUGE (even the XS sizes) and just won't work on smaller / shorter people. It's obvious that Lunya does not care about inclusive sizing (they have never responded to any of my inquiries), which is too bad.

They material was devine so soft. They run big and do not fit as flattering as if I would like.
I requested return label and they allege I bought $705 with a gift certificate. They insist issuing a gift certificate. Nonsense waste of time sending emails which wiill be answered in 48 hours?? and IG DM's.
First and last time?

I would score zero if there's an option to do so. My shipment has not been delivered yet, a week after the scheduled delivery date, and Lunya hasn't responded to my inquiry. I paid more than $200, received nothing, no items, no refund, and there's no customer service available at all. Don't buy from them. You cannot reach them even if your order is lost.

Would put a zero if I could as my item was unfit for use and there are no exchanges or refunds 'apparently' DO NOT ORDER